Information Technology | Help Desk

Outlook classic and new is not showing templates, this is a known Microsoft issue just confirmed by Microsoft. No workarounds provided yet, No ETA yet.

Update: Please sign into portal.office.com and access the templates this way. If successful, then restart your Outlook on your device and attempt to use templates this way. It should fix it; if not, Microsoft is still actively looking into it and working on a workaround.